Return and Refund Policy

We hope you enjoy your purchase. Because our personal-care products are made in small batches and hygiene is important, returns are accepted only under the conditions outlined below.

7-Day Return Period

You may request a return within 7 days of the date your order is delivered.

To qualify for a return, the product must be:

• Unopened, unused, and in its original condition

• In its original packaging with all seals intact

• Accompanied by your order number or proof of purchase

To request a return, contact us at charevanaturals@gmail.com before sending the product back. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide the appropriate return instructions and return address.

Non-Returnable Items

For health, hygiene, and product-safety reasons, we cannot accept returns for:

• Opened, used, tested, or partially used personal-care products

• Products with broken or removed seals

• Custom or personalized products

• Sale or clearance items

• Gift cards

These exclusions do not apply when an item arrives damaged, defective, or incorrect, or where a return or refund is otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery at charevanaturals@gmail.com.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping package and label, when applicable

Please keep the product and its packaging until we have reviewed your claim. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Claims submitted after 48 hours will be reviewed individually. This reporting period does not limit any rights you may have under applicable consumer-protection laws.

Return Shipping

Customers are responsible for the cost of ordinary return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt. We are not responsible for returned packages that are lost or damaged while in transit.

If the return results from our error or the product arrived damaged, defective, or incorrect, we will provide return instructions and cover reasonable return-shipping costs when a return is required.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

Refunds

We will notify you after receiving and inspecting your return.

If approved, your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit-card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact us at charevanaturals@gmail.com.

Exchanges

We do not offer direct exchanges.

If you would like another product or scent, please return the eligible item according to this policy and place a new order after your return has been approved.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or been shipped.

Custom or personalized orders cannot be cancelled once production has begun.

Contact Us

For return or refund questions, contact:

Charèva Naturals
Email: charevanaturals@gmail.com

Please do not mail a return until you have contacted us and received return authorization and instructions.